How Our Terms Apply to Your Account
When you open an account with us, you agree to the terms set out on this page. These terms cover how your account is created, how your wallet balance is managed, and how transactions via Touch 'n Go eWallet, Boost or GrabPay are processed and recorded.
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We hold account data only for as long as it is needed to operate your account or meet any legal retention obligation — after that, it is deleted or anonymised. Our terms are written for Malaysia and reflect local payment rails and account practices. Where a
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conflict arises between a local legal requirement and anything stated here, the local requirement takes precedence. We update these terms when our practices change; the date at the top of this page always reflects the current version. Continued use of your account after an update means
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you accept the revised terms. If you do not agree, you may close your account by contacting our support team directly. Eligibility to use the platform depends on local law and is available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.